Things About Amazon That Just Don’t Make Sense

If you’re an author, you probably have your books on Amazon and you probably call or write to Amazon about some of their policies.

An Amazon policy that totally drives me batty is that, in Canada, we can’t phone Amazon, we have to write to them. Writing to them and getting an answer is not a timely process. Sometimes I need to know an answer to my question soon, not 2 – 3 days later. If it’s a matter of they don’t want to pay long distance charges, I’ll gladly pay just to speak with someone. Writing to them can sometimes be near blog length to get my question/point across. And then, their answers aren’t always clear in answering my initial question, soooooo, the writing-to-them process starts again.

My second big beef with Amazon is how they decide that a review should be removed. I’ve had several legitimate,verified reviews removed, questioned Amazon about it, and received vague answers that don’t really answer anything except that Amazon has a policy on the issue.

My latest please-answer-my-question-so-it-makes-sense question to Amazon was, how do they determine a books ranking. I explained to them the following: one of my books has 92 reviews; 81 five star reviews, 7 four star reviews, 2 three star reviews, 2 one star reviews.

Below is Amazon’s Review Ranking Graft of the book. Their math doesn’t add up.

By my calculations, 88% of my reviews are five stars, verified purchase reviews. The point being that when an author receives 87% five star reviews, their book rankings shows an overall five star ranking. At 86%, the book shows a 4.5 star overall ranking.

When I wrote to Amazon about their calculations, this was their answer:

Hello,

The overall star rating for a product is determined by a machine-learned
model that considers factors such as the age of the review, helpful votes by
customers, and
whether the reviews are from verified purchasers. Similar machine-learned
factors help determine a review’s ranking in the list of reviews.

The system continues to learn which reviews are most helpful to
customers and improves the experience over time. Any changes that
customers may currently experience in the review ranking or star ratings is
expected as we continue to fine-tune our algorithms.

Thank you for doing business with us.
Amazon.com

Yep, it all makes sense to me now–we’re monitored by a machine-learned model in Amazon’s cyber space.

Any Amazon issues you want to talk about? Comment below.

Easy Instructions for Growing an Audience with Twitter

Partial Re-blog from https://aftertheinkdries.wordpress.com/2013/08/06/blog-twitter-facebook/ After the Ink Dries, Blog + Twitter + Facebook = growing audience

I have my Twitter account connected to Facebook, so anything I tweet becomes my status update on Facebook. I copy the address of my blog post and go to bitly.com. I paste it in and shorten it. (This is important because Twitter forces brevity by only giving you 140 characters.) My tweets have 3 or 4 components: The title of the blog post, a very brief explanation or shout-out to another Tweeter if needed, the shortened link, and 1 or 2 hashtags. For the original version of this post that focused more on the concept of writing to relax, my tweet said:

#Authors, writing to… relax??? Jeffrey @gitomer does it, and you can turn it into #bookmarketing: http://bit.ly/13KIjnq.

This is 122 characters, and it uses 2 hashtags and a shout-out, all in context. (HINT: Using them in context reads a little funny, but it does save characters.)

TRANSLATION FOR THOSE WHO NEED IT:
I’m going to work backwards here, so I’ll start with hashtags. What the heck are they? It’s Twitter’s way of dealing with key words that help people find tweets they are interested in, and other social media sites have begun using them as well. You’ve seen it on the screen of almost every TV show, and they look like this: #hashtag. The # symbol tells twitter it’s a keyword, and the letters after it comprise the key word. There are no spaces in hashtags, so if your key word is “adult fiction”, you’ll use #adultfiction. It’s read like this: “hashtag adult fiction”.

If you use good hashtags, people WILL find you. I know this from experience. I don’t care if there’s not a single soul following me on Twitter; I do this to help the authors who have contracted with my company. But I tried using #bookmarketing and #author on my tweets, and people started following me. (Some of you reading this found me that way.) Given how infrequently I blog, I’ve been stunned by these results. To date, I have over 300 followers on Twitter without trying much to get a single one.

Pick a hashtag that isn’t too general nor too specific. If you really do write adult fiction, use #adultfiction, but make sure you use something more specific, like #drama, #scifi, #romance, or #action. Twitter tracks these, and it learns over time what I’m interested in. So my twitter page will feed me with tweets from others who tweet about these topics. In other words, it leads you right to people in your audience. More importantly, it leads them to you.

Shout-outs are ways to hitch your wagon to another successful person who is also on Twitter. When I type “@gitomer” in my tweet, Twitter automatically turns that into a link to Jeffrey’s Twitter page.

Now do you see why you need to be on Twitter? Facebook provides similar opportunities but it also offers the opportunity to connect a little more deeply.

If you are not on either one, sign up for facebook first. Write down your username and password. Then go sign up for Twitter. During sign up, it will ask if you want to connect your Twitter to your facebook. Say yes. You’ll need your username and password, and you’ll need to give Twitter permission to access facebook. I believe it is because of this connection that hashtags became a standard on facebook within months after I posted the first version of this blog predicting that very thing. I’ve even seen people use them in texts, even though they don’t actually “do” anything there. It’s becoming a shorthand way to say, “This is the key word here.”

Accept almost every follower on Twitter and every friend request on facebook. That way what you do will show up on their pages, giving their followers and friends the opportunity to find you. I say almost because there are people who use facebook and Twitter to try to scam people or lead them to seedy sites. If it smells fishy, play it safe and decline them.

To learn more about my dragon books for children: http://www.dragonsbook.com